Question 1

How do I check if you're free on my date?

Accepted Answer

TL;DR: Use our instant availability checker at the top of this page - no personal info required! Our availability checker provides instant yes/no results for your wedding date. Simply select your date and one of our packages and we'll show you immediately if we're available, with no forms to fill out or personal information required. The checker updates in real-time, so you'll always see our current availability status. If we're booked, you can still   check availability   as last-minute changes sometimes open up dates.

Question 2

Can we book online? How long does it take?

Accepted Answer

TL;DR: Yes! Complete booking in under 5 minutes with instant confirmation. Our streamlined online booking process lets you secure your wedding photography and videography in just a few clicks. Choose your package, select a payment plan, sign the contract, and complete the entire booking in under 5 minutes. You'll receive instant confirmation via email with your booking details, contract, and next steps. No waiting, no phone calls required. Ready to   start the booking process   or   view our packages ?

Question 3

How far in advance should we book your services?

Accepted Answer

TL;DR: Book 6-18 months ahead, but always check - last-minute spots open up! Most couples book 6–18 months in advance, especially for popular summer months and weekends. Peak season (May-September) tends to book up fastest, with some dates filling 12-18 months ahead. 💡 Pro tip: Even if your date seems unavailable, contact us—we sometimes have last-minute openings due to reschedules! Want to   check your date   or   contact us ?

Question 4

What's included in each package?

Accepted Answer

TL;DR: Professional team, editing, planning help, and high-res files - every package includes the essentials! Every package includes clear coverage hours, your dedicated photographer/filmmaker team, professionally edited photos, and (for video packages) 3 edits of your wedding day. Plus, every package comes with planning assistance and timeline guidance. ✓ Professional editing ✓ Planning assistance ✓ Timeline guidance ✓ High-resolution files ✓ Online gallery delivery ✓ Contract & insurance Video packages also include 3 different edits (highlight reel, ceremony, speeches) and raw footage. All packages come with a detailed contract outlining exactly what you'll receive. View all packages

Question 5

Can we customize a package?

Accepted Answer

TL;DR: Yes! We can tailor packages to your specific needs - just contact us to discuss. While our packages are designed to cover the most common wedding needs, we understand every couple is unique. We can absolutely customize packages to match your specific requirements, timeline, or budget. Common Customizations • Extended coverage hours • Additional photographers • Rush delivery options Special Requests • Destination weddings • Multi-day events • Specific editing styles We'll work with you to create a package that fits your vision and budget. Custom quotes are provided within 72 hours of your inquiry. Ready to   discuss a custom package   or   book a free consultation ?

Question 6

How much is the deposit and do you offer payment plans?

Accepted Answer

TL;DR: Three payment options - pay in full, deposit (£250-£500), or interest-free payment plans! We offer three flexible payment options to suit your budget: 1. Pay in full:  Complete payment upfront for the best value 2. Deposit option:  Secure your date with a deposit of £250 or £500 (depending on your package) 3. Interest-free payment plans:  Spread the cost over 3, 6, 9, or 12 months ⚠️ Payment plans require the final balance to be paid at least one month before your event date 🔒 All payments are processed securely through Stripe with industry-standard encryption and fraud protection View our pricing

Question 7

When will we receive photos and films?

Accepted Answer

TL;DR: Sneak peeks in 48-72 hours, full galleries in 4-6 weeks - rush delivery available! You'll receive sneak peeks within 48–72 hours of your wedding day, giving you a taste of what's to come. Full photo and video galleries are typically delivered within 4–6 weeks, though rush delivery is available for an additional fee. Sneak Peeks 48-72 hours after your wedding 10-15 of your best photos Full Gallery 4-6 weeks for photos and videos All edited images + video edits ⚡ Priority delivery available: Get your full gallery in 2-3 weeks. To find out more, please get in contact. All galleries are delivered via a private online platform where you can download high-resolution files, share with family and friends. Take a look at our portfolio

Question 8

We're camera-shy—what's your shooting style?

Accepted Answer

TL;DR: Relaxed, documentary style with light guidance - we make you feel comfortable and natural! We specialize in relaxed, documentary-led photography with just enough gentle direction to help you look and feel your best. Our approach focuses on capturing natural moments and authentic emotions without making you feel awkward or overly posed. 📸 Documentary style 🤝 Light direction 😌 Natural moments 🎭 Posed portraits available 💡 We'll guide you through a few quick poses for formal shots, but 80% of our work is capturing you naturally enjoying your day We also offer engagement sessions to help you get comfortable with us before the big day. Many couples find this helps them feel more relaxed and natural on their wedding day. See our style

Question 9

Do you travel? What are the fees?

Accepted Answer

TL;DR: We cover UK mainland (England, Wales, Scotland) with no extra fees. Destinations requiring planes or boats will have additional charges and overnight stays - contact us for custom quotes. We absolutely travel and love destination weddings! We cover UK mainland (England, Wales, Scotland) with no additional travel fees. For destinations requiring a plane or boat, we provide custom quotes that include accommodation, transport, and any necessary permits. UK Mainland No additional travel fees • England, Scotland, Wales • Accessible by car/train Islands & International Custom quotes with additional charges • UK islands (plane/boat required) • Europe destinations • Worldwide travel • Overnight stays included 🌍 We love destination weddings! Contact us for a custom travel quote For destinations requiring air or sea travel, quotes include accommodation, transport, and any necessary permits. We'll provide a detailed breakdown of all costs upfront with no hidden fees. Get a travel quote

Question 10

What if we need to reschedule or cancel?

Accepted Answer

TL;DR: We're flexible! Free rescheduling if we're available, fees may apply for changes close to event date, 14-day free cancellation period. We understand that plans can change, and we're committed to working with you. If we're available, we'll happily move your booking to a new date and apply your deposit. Please note that fees may apply for date changes close to the event date - full details are in our contract. For cancellations, we follow fair-use terms and offer a 14-day free cancellation period from booking confirmation. Rescheduling Free if we're available • Deposit transfers to new date • Fees may apply for late changes • Subject to availability • See contract for details Cancellation 14-day free period • Full refund within 14 days • Fair-use terms apply after • Contact us asap ✅ We offer a 14-day free cancellation period on all bookings from booking confirmation We recommend contacting us as soon as possible if you need to make changes. The sooner you let us know, the more options we can explore together. Need to   contact us about changes

Your Love Story,Beautifully Captured

Why couples book with us

Photo + video that works as one

Sneak peeks in 48–72 hours

Spread the cost, 0% interest

Hi, we're Connor & Zoe

What makes us different

Documentary, not directed

One team, complete coverage

48–72 hour sneak peeks

The price you see is the price you pay

Booked in under 5 minutes

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Space Shark Weddings - Professional Wedding Photography & Videography in Kent and Across UK

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